Zoho Desk is a context-aware help desk software that helps
businesses focus on the customer. It's convenient to use can be
customized to fit any business and doesn't cost a fortune. Zoho
Desk comes from Zoho the operating system for business.
Key features:
- Work Modes organize your tickets based on due time or customer type so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM so you can put a face to each ticket.
- Tickets are displayed as conversations so agents can stay updated on ticket activity.
- With the all-new Team Feed you can tag your team members on tickets and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit close and move with quick swipes.
- Create view edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.
- Receive and view attachments on tickets.
- Save responses as drafts access edit and send them later.
Key features:
- Work Modes organize your tickets based on due time or customer type so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM so you can put a face to each ticket.
- Tickets are displayed as conversations so agents can stay updated on ticket activity.
- With the all-new Team Feed you can tag your team members on tickets and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit close and move with quick swipes.
- Create view edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.
- Receive and view attachments on tickets.
- Save responses as drafts access edit and send them later.
Show More >